Shipping policy
Shipping within Australia
All Australian orders are shipped with Australia Post from our Queensland studio.
Cost
- FREE Standard Shipping — all orders over $99
- Standard Shipping — $8.95 (orders up to 300g) or $13.95 (orders 2kg and over)
- Express Shipping — $12.95 (orders up to 300g) or $18.95 (orders 2kg and over)
Processing time
As we are a small team, please allow up to 3 business days for order processing and dispatch (this does not include transit time).
Delivery estimates (Australia Post)
- Regular Post: 2–3 days within the same city or town; up to 9 business days for other areas
- Express Post: next business day for metro areas; up to 3 business days for other areas
These times are estimates only during normal trading periods. Please allow extra time during peak periods such as Christmas.
International shipping rates
All prices are in AUD.
New Zealand
Standard (4–7 business days): $19 for orders under 1kg / $29 for orders 1kg and over
Express (2–5 business days): $29 for orders under 1kg / $39 for orders 1–2kg
United States (4–9 business days)
Express Post: $39 for orders under 1kg / $49 for orders 1–2kg
United Kingdom (4–8 business days)
Express: $49 for orders under 1kg / $69 for orders 1–2kg
Asia — Hong Kong, Indonesia, Malaysia, Singapore (4–10 business days)
Express: $39 for orders under 1kg / $49 for orders 1–2kg
Delivery options
During checkout you may choose "Signature on Delivery" — this requires your postie to obtain a signature to deliver your goods. If you choose not to add this feature and your parcel goes missing after it has been delivered, you will need to contact Australia Post directly.
If you choose to have any parcels from CRYST Safe Dropped to your address (left in a safe place at the delivery address) and the parcel goes missing after delivery, you will need to contact Australia Post directly and lodge a report with your local police office.
We are here to help if a parcel goes missing while in transit on its way to you. We don't like missing parcels at all and will do everything in our power to help find your parcel.
If your parcel is returned to us for any of the following reasons, we will contact you to organise reshipping at an additional cost to you.
Reasons for "Return to Sender":
- Incorrect/incomplete address
- Failure to pick up from your local post office within the required timeframe
If you have provided an incorrect or incomplete address, no refunds will be provided for any shipping costs.
Tracking
All orders placed Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing, public holidays and dispatch volumes. An email confirmation will be sent for all orders once received.
Once your order has been dispatched, a confirmation email will be sent with your tracking number. You can track your item at https://auspost.com.au/mypost/track/